University of Michigan ARC-TS Flux High Performance Computing Cluster Project
Advanced Research Computing – Technology Services (ARC-TS) provides the Flux HPC cluster, which researchers can use for compute- or data-intensive investigations. Our team was brought in to improve support and documentation efficacy, with the goal of addressing user on-boarding and ongoing support needs, as well as reducing unnecessary user interaction with support staff. We employed contextual inquiry and human-centered design methodologies to collect, represent, and analyze data about ARC-TS processes, workflows, and services. Project deliverables are available upon request.