UX Research: Linksys Velop Mesh Wi-Fi System
The Linksys Velop Whole Home Mesh W-Fi system brings flawless, flexible, full-strength Wi-Fi to users homes, scaling up to at least 6,000 square feet. Users are guided through an intuitive app-based setup experience, and are then free to use one main network to roam freely about their home, without dropping and re-connecting. The Linksys mobile app makes it easy to setup and remotely manage all Wi-Fi settings, including guest access, parental controls, device prioritization, and scheduling. Velop also works with Amazon Alexa.
Velop has been crowned an Editor's Choice award-winner by PC Magazine for home Wi-Fi systems in 2018, and was chosen by Apple to succeed its line of routers in the Apple Store. The New York Times Wirecutter calls Velop "a solid system that performs well—especially in multi-hop configurations."
I support Linksys hardware and software through mixed-methods design research, applying qualitative and quantitative methods to uncover our users' needs, values, and behaviors. I serve as the voice of our user and advocate for their experience when delivering findings and recommendations to a cross-functional product development team. I manage a variety of research projects end-to-end, with methods including surveys, interviews, focus groups, data analytics, contextual inquiry, field studies, competitive analysis, card sorting and paper-prototype testing. I operate a full-scale usability lab and lead weekly rapid, iterative usability testing and interviews to support agile design iteration, in addition to larger summative and benchmark testing. I also lead an internal study on our company's software design and development process. Lastly, I help roadmap the company's long-term UX Research agenda.